I have never seen invitations like these, how do they work?
Our invitations have innovative style and are so unique they have patent pending status. You won’t have seen anything like them before – and neither will your guests! The beautiful paper cases decorated with ribbons, buttons, buckles or bows envelop a white metallic scroll. Your guests will simply pull the scroll out from the top of its decorative case and unroll it to reveal the details of your occasion. It can be re-rolled and placed back within its case and kept inside its matching postal tube as a keepsake of your special day. Our invitations are 210mm in height and have a 45mm width. They fit securely in their matching postal tubes with are 240mm high and 50mm wide.

What is included in your prices?
All our invitations and menus come complete with beautifully matching postal tubes and personalised printing (postal tubes for menus can be labelled ‘menu’ to sit on your guests tables, or can simply be used to transport your menus safely to your venue where they can sit on your tables independent of their postal tubes). The printing of your guest’s names are also included in the price of our place cards. Address labels, including printing of names and addresses, are also included. Our prices are in Australian dollars and include GST. Please note the only cost not included in our prices is postage.

How do I place an order and what is the process?
Because our website features our full portfolio range we currently only accept orders directly online or by telephone. Within each range you will find an order box which will take you to our order form. Simply fill in your details and we will contact you via email within 24 hours to confirm your order. We will also send you a guest list submission form to complete and font styles to look through. We require a 50% non-refundable deposit to begin creating your order and for your own security payment is only accepted by direct deposit, cheque or money order. 

Due to the nature of our work, it is possible to begin production of your order before you have sent us your guest list submission. This gives you a little more time to get your list and details together. Please remember to double check all spelling of names, addresses, salutation etc. We cannot accept liability for errors submitted to us. If you need to make changes once these details have been sent please notify us immediately before we begin the printing process.

We will email you a proof via PDF for your approval before we begin printing. Once you have checked and approved the proof and we have received your guest list submission form we will begin the printing process. We use a professional printing service for all your printing – we do not use a home printer.

How many invitations should I order?
Remember, you do not need to order one invitation per guest. Usually only one invitation is required per couple/family however if there are children or adults over 18 living in the same household protocol indicates they should receive a separate invitation. We suggest you order some extras in the event of any last minute guest list changes or additions.

Payment Methods
Silverfire Design accepts payment via Direct Deposit, Cheque or Money Order in Australian dollars only. We will wait for funds to clear before sending your samples or beginning your order process.

Direct Deposit -
Account Name: Silverfire Design     
BSB: 802155       
Account number: 4017101

Cheque & Money Orders - should be made out to Silverfire Design and sent to 20 Lowry St Greenacre 2190 NSW

Can I order a sample?
If you would like to take a closer look at any of our invitations we strongly encourage you to order a sample(s) of the invitation you are interested in. This ensures you are receiving exactly what you want and allows you to view for yourself the quality of our work. A matching place card is included in each sample. Should you decide to place an order with us, the cost of your samples will be deducted off your order. While there is no limit to the number of samples you may order, we can only deduct the cost of your first two samples. Please note printing style, font selections, and wordings are not customised for sample orders.

How long will my order take to process?
Please allow at least 3 weeks for your order to be completed. If you need an order rushed, please let us know and we will advise of any nominal fee which may be incurred depending on the time required.

How much will my invitations cost to post to my guests?
Your invitations will cost $4.00 to post within Australia.

Am I able to customise an invitation?
It may be possible to accommodate a request for customisation on some of our invitations. Let us know of your idea (such as a change of ribbon colour or buckle shape) within the comments box of our order or sample page.

What is your privacy policy?
Your privacy is important to us and our privacy policy assures you that we will not divulge any of your information to a third party under any circumstance.

Do you offer orders of service, menus, place-cards and thank you cards to co-ordinate with my invitations?
At present, in addition to our invitations, we only offer menus and place cards. Our menus look exactly like our invitations and are a beautiful and unique way for your guests to take a peek at what they will be served. Our place cards are an elegant way to continue the theme of your invitations throughout your reception and measure 70mm x 70mm folded.

Can I include a reply card, gift registry or wishing well card in my invitations?
Due to the nature of our invitations and the way they fit into their postal tubes, it is difficult to fit gift registry cards inside. It is considered bad etiquette to mention your registry/wishing well directly on your invitations, however we can print these details onto matching paper cut to size and fit them inside. We can do the same for maps and other details you may wish to include for your guests.

Postage and Delivery
Your invitation order is packed securely and sent via courier or Australia Post. Insurance is always included for your own protection. We will advise you of postage costs before you make payment. Please be advised that postage costs will be more than most invitation orders due to size.

Cancellation and Refunds
Please choose your invitations carefully as your 50% deposit is non-refundable should you cancel your order after payment is made and the order process has begun. Once final payment is made and we have delivered your invitations you are not able to claim a refund. However if you find a deficiency or your order is incomplete, please contact us within 7 days of receipt of your order and we will do everything to rectify any problems we have created. Please note however we cannot be held liable for damages, delays or loss caused by third parties after your order has left our premises. This is why insurance, for your own protection, is included in our postage and handling costs.

*Please note the prices on our website are subject to change without notice.